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SETTING UP LANTASTIC V6.0 AND WINDOWS 95 ON THE SAME COMPUTER ============================================================= (C) 1995 Artisoft, Inc. All rights reserved. Artisoft and LANtastic are registered trademarks of Artisoft, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation. Other brand names and product names are trademarks of their respective companies. WARNING! Read this file to avoid setup problems =============================================== Even if you're familiar with LANtastic and Windows 95, it's very important to follow all the special installation and setup steps in this file - not just the on-screen instructions. LANtastic Operability with Windows 95 ===================================== LANtastic V6.0 and LANtastic Power Suite have been tested and documented for operation with some limitations on systems running in the Windows 95 environment. Artisoft has also worked closely with its customers and resellers, and has determined that LANtastic will operate on Windows 95 systems under most circumstances. We're aware of several configuration-dependent compatibility issues involved with running in the Windows 95 environment (such as incompatibilities encountered with certain hardware configurations, print drivers, disk drivers, and intermittent memory errors when printing graphics or large fonts). These are largely due to LANtastic running on Windows 95 in DOS emulation mode. Free LANtastic 32-bit Client for Windows 95 Software ---------------------------------------------------- In early- to mid-October, Artisoft will provide a thoroughly tested and documented LANtastic 32-bit Client for Windows 95, which directly addresses compatibility issues. This software will be available to all LANtastic, LANtastic Power Suite and Simply LANtastic customers at no charge from our World Wide Web server, CompuServe forum, BBS or FTP server. The LANtastic 32-bit Client for Windows 95 will provide users who are adding Windows 95 platforms to their LANtastic networks or who are migrating existing LANtastic workstations to Windows 95 with complete, 32-bit client access to all resources on their LANtastic network. At this time, Simply LANtastic, Home Network and LANtastic V5.0 aren't supported on platforms running Windows 95. However, Windows 95 platforms will be able to access these LANtastic versions' network resources using the LANtastic 32-bit Client for Windows 95 software. New LANtastic for Windows 95 Version ==================================== In early 1996, Artisoft will release a version of LANtastic that optimizes Windows 95 features and includes full 32-bit client and server LANtastic networking. LANtastic continues to offer its hallmark ease of use, excellent security and scalability. It also gives you a drag-and-drop user interface, integration with DOS, Windows, OS/2 and Windows 95 platforms, as well as easy connectivity to existing Microsoft and Novell networks. Special Offer ------------- When LANtastic for Windows 95 is released, Artisoft will offer a special promotion for customers who have recently purchased LANtastic V6.0 or LANtastic Power Suite. If you buy LANtastic V6.0 or LANtastic Power Suite between now and the time of the formal LANtastic for Windows 95 product announcement, you'll receive a substantial discount on conversions to new LANtastic for Windows 95 capabilities. Pricing for these upgrades will be available within 60 days of product availability. To run LANtastic or LANtastic Power Suite with Windows 95, you'll need a 386DX33 with 8MB RAM minimum for workstations and a 486DX33 with 16MB RAM minimum for servers. NodeRunner network adapter cards are recommended with LANtastic and Power Suite on Windows 95 platforms. USING THIS FILE =============== This file contains important information about running LANtastic (R) V6.0 and Microsoft (R) Windows (R) 95 on the same computer. The first two sections are intended for all LANtastic V6.0 users. You'll need to read through these sections before you begin installing LANtastic or Windows 95: * In the first section, you'll find general guidelines and explanations of some of the limitations of running LANtastic with Windows 95. * In the second section, you'll find information about the downloadable files you need to run LANtastic V6.0 with Windows 95. These files are available along with the latest version of this text file on Artisoft's on-line support services. If you haven't already downloaded these files, you'll save time later if you do so before you begin installing your software. The next two sections contain setup instructions for the following scenarios: * Installing LANtastic V6.0 on a computer that's already running Windows 95. * Installing Windows 95 on a computer that's already running LANtastic V6.0. If the computer is DOS-only, refer to the instructions in the section titled "Installing Windows 95 on a LANtastic DOS-only computer." The final sections provide problem-solving information: * If you have problems running LANtastic V6.0 and Windows 95, refer first to the "Troubleshooting" section. * If the problems persist after you've worked through the "Troubleshooting" section, refer to the final section of this file, "Calling Technical Support." RUNNING LANTASTIC V6.0 WITH WINDOWS 95 ====================================== This section provides general guidelines and other information about installing and using LANtastic V6.0 with Windows 95. To ensure your network setup will be able to meet all your needs, it's best to consider these guidelines before you begin installing software. NOTE: Updated guidelines are available on Artisoft's on-line support services. For more information, refer to the section "Downloading the files you need" later in this file. Installation issues ------------------- * The LANtastic network operating system won't function correctly with the Windows 95 networking components. This means that in order to use LANtastic, you'll have to disable Windows 95 networking, as described in the setup instructions later in this file. * LANtastic's SMB- and NCP-client support features won't function correctly under Windows 95. This means: * If you're installing LANtastic on a computer that's already running Windows 95, you must not select any of the Client to... features. * If you're installing Windows 95 on a computer that's already running LANtastic with any Client to... features enabled, you must reinstall LANtastic and disable these features before running the Windows 95 Setup program. * Exchange Mail and Scheduler won't function correctly under Windows 95. Creating and canceling network connections ------------------------------------------ * Always use LANtastic's Net program to create or cancel network connections on a Windows 95 computer. Don't use the Windows 95 Explorer. * When you use the Net program to create or cancel connections, the changes you make won't appear under Windows 95 Explorer's All Folders list until you open the View menu and select the Refresh option. Sharing CD-ROM drives --------------------- * On a Windows 95 computer, when you have a CD-ROM drive that's using Windows 95's CDFS driver software, the CD-ROM drive won't appear in LANtastic Net's Drive Connections screen. (The connection will appear under Windows 95 Explorer.) You'll need to remember not to use the drive letter that's connected to the CD-ROM drive to make any other drive connections. * If you want to share a CD-ROM drive on your Windows 95 computer across the network and you're using Windows 95's CDFS driver software, you must make sure DOS is specified as the drive type on the LANtastic Network Manager Resource Parameters screen. If you're using another CD-ROM driver, such as MSCDEX.EXE, make sure CD-ROM is specified as the drive type. Sharing files on the network ---------------------------- * Windows 95 supports the use of long filenames. Using LANtastic, you'll be able to open, create, copy and execute these files, which will appear in a truncated "8.3" DOS format. * A LANtastic V6.0 server can share a maximum of only 255 files under Windows 95. (This is the maximum value that can be set on the FILES= line of the computer's CONFIG.SYS file.) * On a LANtastic V6.0 workstation, each of your 32-bit Windows 95 applications will, by default, be able to open only 15 files across the network. If you need to open more than 15 files in one application, see the section titled "Using MOREFILE.EXE" later in this file. Using shared printers --------------------- The first time you want to print across the network from a Windows 95 workstation to a shared printer, you must complete the Add Printer process for a network printer, as described in your Windows 95 documentation. LANtastic pop-up messages ------------------------- LANtastic pop-up messages - for example, a warning of a server that's going to shut down - won't appear under Windows 95. Shutting down Windows 95 or SERVER ---------------------------------- Because LANtastic pop-up messages won't appear under Windows 95, make sure you check that nobody is using any files on your computer BEFORE you shut down Windows 95 or the LANtastic SERVER program. DOWNLOADING THE FILES YOU NEED ============================== Whether you're planning to install LANtastic V6.0 on a Windows 95 computer or vice versa, you need to download WIN95NOS.EXE from one of Artisoft's on-line support services. This self-extracting file contains three files: the latest version of this text file, LANTASTI.INF and MOREFILE.EXE. To use this file, copy it to your LANtastic installation directory (usually C:\LANTASTI). At the DOS prompt, at the LANtastic installation directory, type WIN95NOS.EXE. Then continue with the instructions in this file. The LANTASTI.INF file contains settings that Windows 95 needs to work with LANtastic. You'll need this file when you're installing LANtastic V6.0 on a Windows 95 computer. You may need this file if you're installing Windows 95 on a LANtastic V6.0 computer. If you'll be installing software at a number of computers, you may find it more convenient if you copy the LANTASTI.INF file to a floppy disk. MOREFILE.EXE is a terminate-and-stay-resident (TSR) program that increases the number of files on a LANtastic network server that can be opened by a workstation's 32-bit Windows 95 applications across the network. For information about using MOREFILE.EXE, refer to the section titled "Using MOREFILE.EXE" later in this file. Be sure you use MOREFILE.EXE only if you need to open more than 15 files in any one application. If you haven't already done so, it's recommended that you download WIN95NOS.EXE before you begin to install your new LANtastic or Windows 95 software. This file is available on the following services: * The Arti-Facts(SM) electronic bulletin board service (BBS). * Artisoft's CompuServe(R) forum. * Artisoft's Anonymous FTP Server on the Internet. For information about using these services, refer to your LANtastic manuals or to the Directory of Technical Support Services that came in your LANtastic package. NOTE: You may want to check for updated information about running LANtastic V6.0 with Windows 95. You can do this through the Artisoft Home Page on the World Wide Web and via Artisoft's FaxReturn(SM) electronic facsimile system (download document number 458). INSTALLING LANTASTIC V6.0 ON A WINDOWS 95 COMPUTER ================================================== This section explains how to install LANtastic V6.0 on a computer that's already running Windows 95. After you've completed the setup steps here, you can use LANtastic in much the same way you would on a computer running Windows or Windows for Workgroups. However, there will be some limitations. If you haven't already done so, refer to the section "Running LANtastic V6.0 with Windows 95" earlier in this file for detailed information. Do this before you begin installing your software. ----------------------------------------------------------------------------- Be sure to follow all of the setup instructions in this section carefully. Don't use the on-screen instructions. To keep track of your progress, you may want to check off each step as you complete it. ----------------------------------------------------------------------------- WARNING! When you're running the LANtastic Install program and the Installation Complete screen appears, DO NOT RESTART THE COMPUTER. Instead follow the setup instructions in this section. 1. If you haven't already done so, download the WIN95NOS.EXE file from one of Artisoft's on-line support services (see the previous section in this file, "Downloading the files you need"). NOTE: It's recommended that you have a Windows 95 startup disk handy. You may need this disk to restart Windows 95 if the computer fails to restart correctly after this setup process. 2. Make sure Windows 95 has modified the computer's configuration files for networking. To do this: * At the Windows 95 desktop, choose the Start button and select Settings, then Control Panel. Locate and double-click on the Network icon to bring up the Network window. * If you see entries in the network components field, under the Configuration tab, go to step 3. * If there are no entries in the network components field, complete the Windows 95 Add New Hardware process, as described in your Windows 95 documentation, before continuing with this setup process. 3. Insert a working copy of the first LANtastic diskette into one of the computer's floppy drives. 4. At the Windows 95 desktop, choose the Start button in the taskbar and select Run. 5. In the Run window, type A:\INSTALL where A: is the drive where you placed the first diskette. Then choose OK. 6. You can follow the installation instructions in your LANtastic Installation and Management Guide, selecting any options you require WITH THE FOLLOWING EXCEPTIONS: * At the Select all that apply screen, don't select any of the Client to... options. LANtastic's SMB- and NCP-client support features won't function correctly under Windows 95. * After you've worked through the installation screens, the file-copying process may take a few minutes. * At the Artisoft Install Message screen, when the Installation Complete message appears, choose Cancel. DO NOT CHOOSE OK TO RESTART THE COMPUTER. * At the Artisoft Install Choice screen, choose Yes to exit the installation program. NOTE: If you do restart the computer at the Artisoft Install Message screen, a DOS warning screen appears. Refer to the steps in the "Troubleshooting" section later in this file. * If a message screen appears warning that the Install program has performed an illegal operation, ignore it. Simply choose Close. 7. At the Windows 95 desktop, choose the Start button and select Settings, then Control Panel. Locate and double-click on the Network icon to bring up the Network window. 8. In the network components field, under the Configuration tab, highlight the first entry and choose the Remove button to clear it from the field. Repeat this process until all entries are cleared. 9. When the network components field is empty, choose the Add button. The Select Network Component Type window appears. 10.In the main field, select Client, then choose the Add button. The Select Network Client window appears. 11.Choose the Have Disk button, then specify the path to the LANTASTI.INF file you downloaded from one of Artisoft's on-line support services (see the section "Downloading the files you need" earlier in this file). To do this, complete one of the following steps: * If you copied the file to a floppy diskette, insert the diskette into one of the computer's floppy drives, then type A:\ where A: is the drive where you placed the diskette. Then choose OK. * If you copied the file to the computer's hard drive, type C:\ then choose OK. 12.The Select Network Client window appears, showing Artisoft LANtastic (version 6.0 and above). Choose OK. The Network window appears again, showing that Artisoft LANtastic is the only network component installed. Choose OK again. 13.If a message screen appears warning that you must provide computer and workgroup names to identify the computer on the network, choose OK. The Network window reappears. Select the Identification tab and type in a computer name, workgroup name and computer description. You can type anything in these fields. (LANtastic doesn't use this information.) Then choose OK. 14.After a Copying Files window appears, a message screen appears prompting you to insert the Artisoft LANtastic Windows driver disk. You can ignore this message. Simply choose OK. Another Copying Files window appears. 15.The second Copying files window warns that the LANTASTI.386 file could not be found. LANTASTI.386 is in the directory where you installed LANtastic (by default, C:\LANTASTI). In the Copy files from field, specify the directory where the LANtastic files were installed, then choose OK. 16.If you're prompted to insert your Windows 95 CD-ROM or one of your Windows 95 diskettes, do so and choose OK to return to a Copying Files window. Then complete one of the following steps: * If you inserted the Windows 95 CD-ROM, type D:\WIN95 where D: is the drive where you placed the CD-ROM. Then choose OK. * If you inserted a Windows 95 diskette, type A:\ where A: is the drive where you placed the diskette. Then choose OK. 17.When the System Settings Change dialog box appears, choose No. DO NOT RESTART THE COMPUTER. 18.Use a text editor to open the SYSTEM.INI file in the WINDOWS directory. To use the Windows 95 Notepad, for example, choose the Start button from the taskbar, select Run, type SYSTEM.INI and choose OK. When you've opened the file, locate the [386Enh] section and make sure the NETWORK= ... line appears as: NETWORK=C:\WINDOWS\SYSTEM\LANTASTI.386 Save your changes and exit the file. 19.Using a text editor, open the AUTOEXEC.BAT file and complete the following steps: * Make sure the command that runs LANtastic - by default, this is CALL C:\LANTASTI\STARTNET.BAT - appears after the PATH... line. * If you're using a CD-ROM drive, make sure the command line that runs your CD-ROM software appears after the CALL ... line. You can find the CD-ROM command line by reading your CD-ROM drive documentation. For most CD-ROM drives this line contains the program MSCDEX.EXE NOTE: These instructions may differ from the CD-ROM manufacturer's guidelines. However, with LANtastic you must run the CD-ROM software in the sequence described above. * Save any changes and exit the file. 20.Restart the computer. To do this, at the Windows 95 desktop, choose the Start button from the taskbar, select Shutdown, then Restart. 21.If a message appears informing you that the Program Manager is being updated, choose OK. When the Windows 95 desktop reappears, you'll see LANtastic Net minimized in the taskbar. NOTE: If LANtastic Net doesn't appear in the taskbar, or the network doesn't function correctly, refer to the "Troubleshooting" section later in this file. Installing Windows 95 on a LANtastic DOS-only computer ====================================================== The instructions for installing Windows 95 on a computer that's already running LANtastic V6.0 assume the computer is already running Windows 3.X or Windows for Workgroups. If the computer is DOS-only: 1. Make sure no LANtastic programs are running by using the /REMOVE switch. For example, type SERVER /REMOVE <Enter> to make sure the SERVER program isn't running. 2. Do the same to remove REDIR, AILANBIO (if you're using it), and your network adapter driver. For example, if you're using a NodeRunner (TM) adapter, you'd type NR /REMOVE <Enter>. 3. Install Windows 95 according to the instructions in your Windows 95 documentation. 4. After you've installed Windows 95, reinstall LANtastic V6.0 according to the instructions in the previous section "Installing LANtastic V6.0 on a Windows 95 computer." INSTALLING WINDOWS 95 ON A LANTASTIC V6.0 COMPUTER ================================================== This section explains how to install Windows 95 on a computer that's already running LANtastic V6.0. When you've completed the setup steps here, you can use LANtastic in much the same way you would on a computer running Windows or Windows for Workgroups. However, there will be some limitations. If you haven't already done so, refer to the section "Running LANtastic V6.0 with Windows 95" earlier in this file for detailed information. Do this before you begin installing your software. ----------------------------------------------------------------------------- Be sure to follow all of the setup instructions in this section carefully. Don't follow the on-screen instructions. To keep track of your progress, you may want to check off each step as you complete it. ----------------------------------------------------------------------------- NOTE: These instructions assume the computer is running Windows 3.X or Windows for Workgroups. (Whichever is the case, the setup steps are the same.) If the computer is DOS-only, refer to the previous section "Installing Windows 95 on a DOS-only computer." 1. If you haven't already done so: * Download the WIN95NOS.EXE file from one of Artisoft's on-line support services. (See the section "Downloading the files you need" earlier in this file.) * Make sure you know the directory where LANtastic was installed on this computer (by default, this is C:\LANTASTI). As you work through these steps, you'll need to type in the path to the LANTASTI.386 network driver file in your LANtastic directory. 2. Exit Windows and check that the LANtastic network is running but the SERVER program isn't. To do this, at the DOS prompt type NET SHOW |MORE <Enter> where "|" is the pipe character (Shift+\). Then complete one of the following steps: * If you see the line "Machine [name] is being used as a Redirector and a Server," type SERVER /REMOVE <Enter>. Then skip to step 3 below. * If you see the line "Machine [name] is being used as a Redirector" (but there's no mention of Server), simply go to step 3 below. * If you see the message "ERROR: LANtastic (R) Redirector (REDIR) must be installed" or "Bad Command or file name," type CD LANTASTI <Enter> STARTNET <Enter> SERVER /REMOVE <Enter> Then complete step 3. 3. Use a text editor such as Windows Notepad to edit the batch file that runs the LANtastic SERVER program (usually this is STARTNET.BAT). When you've opened this file, type REM and a space at the beginning of the SERVER... line so it appears as REM SERVER... Save your changes and exit the file. This ensures that if the Windows 95 Setup program stalls and you have to restart the computer, the LANtastic SERVER program won't run. If you don't find a line that begins with either SERVER or LH SERVER, exit the file and continue with step 4. 4. At the DOS prompt type WIN <Enter> to restart Windows. 5. If you're installing Windows 95 from the Windows 95 CD-ROM, load it into the computer's CD-ROM drive. If you're installing from diskettes, insert a working copy of the first diskette in one of the computer's floppy drives. 6. Exit all Windows applications, including LANtastic Net, then open the File menu and choose Run. Type D:\SETUP where D: is the drive where you placed the CD-ROM or the first diskette. Then choose OK. 7. Follow the installation instructions in your Windows 95 documentation, selecting any options you require WITH THE FOLLOWING EXCEPTIONS: * At the Choose Directory screen, it's a good idea to accept the default installation location. (By default Windows 95 installs to the existing WINDOWS directory.) If you specify a different installation directory, you'll have to update all of the computer's configuration files by reinstalling LANtastic. * At the Get Connected screen, don't select any of the three options (The Microsoft Network, Microsoft Mail, or Microsoft Fax). If you want to use these features, you can enable them later after you've completed the instructions in this section. * At the Windows Components screen, select the Install the most common components... option. * If an Identification window appears prompting you to supply a computer name, workgroup name and computer description, you can type anything in these fields. (LANtastic doesn't use this information.) Then choose OK. * If a Network window appears warning that LANtastic can't be installed together with Client for Microsoft Networks, ignore it. Simply choose OK. * If a Network window appears, warning that Setup hasn't fully detected your network adapter settings, ignore it. Simply choose OK. * If you're prompted to insert the Artisoft LANtastic Windows driver disk, simply choose OK. Then type in the path to the LANTASTI.386 network driver file. LANTASTI.386 is in the directory where LANtastic was installed; by default, C:\LANTASTI. Choose OK again. * At the Finishing Setup screen, choose the Finish button to restart the computer. If the computer seems to lock up, turn it off then on again and complete the Windows 95 Setup Safe Recovery process. 8. If you edited a batch file that runs the LANtastic SERVER program at step 3 above, use a text editor to open that file. Then delete REM and the space you added at the beginning of the SERVER... line. Save your changes and exit the file. 9. Restart the computer. To do this, at the Windows 95 desktop, choose the Start button from the taskbar, select Shutdown, then Restart. When the Windows 95 desktop reappears, you'll see LANtastic Net minimized in the taskbar. NOTE: If LANtastic Net doesn't appear in the taskbar, or the network doesn't function correctly, refer to the troubleshooting steps in the next section. Using MOREFILE.EXE ================== On a LANtastic V6.0 workstation, each of your 32-bit Windows 95 applications will, by default, be able to open only 15 files across the network. If you need to open more than 15 files in one application, you can use use Artisoft's MOREFILE.EXE terminate-and-stay-resident (TSR) program to allow your workstation's Windows 95 applications to open a combined total of 255 files across the network. However, some computers aren't compatible with MOREFILES.EXE, so don't use this application unless your workstation must have more than 15 files open in one application. MOREFILE.EXE is included in WIN95NOS.EXE, which you can download from one of Artisoft's on-line support services. For more information about using these services, see the section "Downloading the files you need" earlier in this file. After you've downloaded this program, complete the following steps at your workstation(s) to allow yourself to open more than 15 files in the same application: 1. Copy MOREFILE.EXE to the directory where LANtastic is installed (by default C:\LANTASTI). 2. Use a text editor to open the computer's AUTOEXEC.BAT file. 3. Add the following line after the line that calls the STARTNET.BAT file that runs LANtastic: MOREFILE /HANDLES=handles /TASKS=tasks where "handles" is the number of files you want each Windows 95 application to be able to open across the network, and "tasks" is the maximum number of Windows 95 applications you expect to be running at the same time plus 5. (Windows 95 requires 5 tasks to run.) 4. Save your changes and exit the file. 5. Make sure the FILES=... line of the computer's CONFIG.SYS file is set to the maximum combined total of files you'll want to open across the network (the maximum value is 255). NOTE: You can use LANtastic's /REMOVE switch to remove MOREFILE.EXE, if required. TROUBLESHOOTING =============== When you restart the computer after installing LANtastic V6.0, you receive a series of DOS warning messages. ------------------------------------------------------------- If you're installing LANtastic V6.0 on a computer that's already running Windows 95 and you restart the computer when the Installation Complete message appears, a series of DOS warning messages appear, beginning with "Cannot find a device file that may be needed to run Windows or a Windows application." To continue with the setup process, you'll need to reboot the computer using a bootable system diskette. To do this, complete the following steps: 1. Insert the boot diskette into one of the computer's floppy drives, then press Ctrl+Alt+Del to restart the computer. 2. At the C:\> prompt, type: CD \WINDOWS\COMMAND <Enter> EDIT \WINDOWS\SYSTEM.INI <Enter> 3. In the SYSTEM.INI file, locate the [386Enh] section. Modify the NETWORK= ... line so it appears as NETWORK=C:\WINDOWS\SYSTEM\LANTASTI.386 4. Save your changes and exit the file. 5. At the Windows 95 desktop, continue the setup process starting with step 7 in the section "Installing LANtastic V6.0 on a Windows 95 computer" earlier in this file. LANtastic Net doesn't appear in the Windows 95 taskbar, or the network doesn't function correctly. ---------------------------------------------------------- 1. Make sure that Artisoft LANtastic is the only network component installed. To do this: * At the Windows 95 desktop, choose the Start button and select Settings, then Control Panel. Double-click on the Network icon to bring up the Network window. * If Artisoft LANtastic (version 6.0 and above) is the only entry in the network components field, go to step 2. * If the network components field is empty, or includes entries other than Artisoft LANtastic (version 6.0 and above), repeat steps 8 - 16 in the section "Installing LANtastic V6.0 on a Windows 95 computer" earlier in this file. 2. Using the Windows 95 Explorer, locate the LANTASTI.386 file and the LANTNET.DRV file. Make a note of the full paths to these files. Then use a text editor to open the SYSTEM.INI file in the Windows directory. To use the Windows 95 Notepad, for example, choose the Start button from the taskbar, select Run, type SYSTEM.INI and choose OK. When you've opened the file, complete the following steps: * Locate the [boot] section and make sure the NETWORK DRV=... line specifies the correct path to the LANTNET.DRV file. If it doesn't, type in the correct path. * Locate the [386Enh] section and make sure the NETWORK= ... line specifies the correct path to the LANTASTI.386 file. If it doesn't, type in the correct path. * Make sure the *VNETBIOS driver doesn't appear in the NETWORK= ... line. If this driver appears, delete it. * Save any changes and exit the file. 3. Restart the computer. To do this, at the Windows 95 desktop, choose the Start button from the taskbar, select Shutdown, then Restart. 4. If LANtastic Net doesn't appear in the taskbar when the Windows 95 desktop reappears: * Open the Network window, as described in step 1, select the Artisoft LANtastic (version 6.0 and above) entry and choose the Remove button to delete it from the network components field. * Complete steps 9 - 16 in the section "Installing LANtastic V6.0 on a Windows 95 computer" earlier in this file. Then restart the computer. You have problems printing, using CD-ROM drives or performing other network functions. -------------------------------------------------- If you have problems printing to a network printer, using CD-ROM drives, creating or canceling network connections, or sharing files across the network, refer to the general guidelines in the section "Running LANtastic V6.0 with Windows 95" earlier in this file. CALLING TECHNICAL SUPPORT ========================= If you have problems running LANtastic V6.0 and Windows 95, refer first to the "Troubleshooting" section above. If the problems persist, you can get help by calling one of Artisoft's Priority Support services. These services are available Monday through Friday, 6 a.m. to 9 p.m., and Saturday, 7 a.m. to 5 p.m., Mountain Time, excluding holidays. There's no waiting, and the cost is $2.50 per minute. * If you prefer the cost to be billed to your phone number, call Priority 900 Support at (900) 555-TECH (8324). This service is available only in the United States. * If you prefer the cost to be billed to Visa, Master Card or American Express, call Priority 800 Support at (800) 293-3936. Priority 800 Support is available in the United States and Canada. Artisoft also offers a range of on-line services you can use to obtain free technical support and other information about all Artisoft products. For detailed information about these services, refer to your LANtastic manuals or to the Directory of Technical Support Services that came in your LANtastic package. NOTE: The Directory of Technical Support Services also contains information about support services that are available to Artisoft's international customers. ======================================================================== End of file